Who are you and where are you?
We are Amarya Ltd trading as Amarya. We have a retail outlet in the beautiful historic town of Knutsford in Cheshire where we sell our Organic and Natural beauty products from. All the brands we have in store are also available to buy online via this website.
We also provide regular beauty advice on our blog here and on our YouTube channel here but most importantly if you require immediate 1-to-1 advice simply pick up the telephone and ring us on 01606 836606.
Where do you source your products from?
We are authorised stockists of all the brands we retail. This means we work with the brand owners themselves and have their express permission to sell to the public.
We never sell any products that have not come directly from the brand owners themselves or their authorised wholesaler. Any retailer who sources their products from any other means other than the brand owners (or their authorised wholesaler) are selling what is commonly known as ‘grey market’ products.
How do I know if I’m buying these ‘grey market products’?
You can normally identify retailers selling grey markets goods as their products are normally advertised with huge discounts such as 75%-85% off. Whilst what they are doing is not illegal, you as a consumer are not protected by any manufacturers' guarantee. Should the product be faulty in any way you only have recourse to that individual retailer and not the brand itself.
Obviously if you are worried about buying grey market products you should simply contact the retailer and ask where they source their products. Any reputable retailer should be able to answer your questions and any that don’t should be treated with caution.
So all your products are Natural or Organic?
One thing our experience in this industry has taught us is the need to tread carefully when using the terms ‘Organic’ and ‘Natural’. Indeed Amarya itself was born out of our frustration as a consumer in purchasing beauty products that had been labelled or advertised in this way only to find on closer inspection they were full of harmful chemicals. Unfortunately there is very little legislation regarding the promotion or use of the words such as organic, natural or pure, indeed many products that are labelled in this way can contain just a tiny percentage in the overall ingredients and the rest is made up of chemicals. So at Amarya we minimise this risk by studying all the ingredient content of all our products and can guarantee that none of our products contain:
SLS (sodium lauryl sulphate)
We also like to go that one step further as many of our brands have been through a certification process by a regulatory body such as the UK Soil Association, BDIH and EcoCert where they have been thoroughly tested for their organic or natural ingredients.
None of our products have been tested on animals.
I have many complications with my skin. How do I know what to choose?
Firstly, if you already know that you are unable to use products that contain a certain ingredient you can check against the ingredient list next to each individual product item. We feel that it is important to be as transparent as possible about what goes into each product that we sell.
Secondly, if you are looking for new product to combat a specific skin problem such as eczema, rosacea or acne then please browse our blog or check out our YouTube channel where many of the more common problems are tackled and products and routines are recommended.
Thirdly….just ask! Please feel free to pick up the telephone and speak to one of our trained members of staff. Don’t forget, because we work very closely with the brand owners we receive constant training and support from them and therefore are equipped with all the latest and up to date news and advice.
Have you any samples I can try?
We quite often send out free samples with your order (depending on availability).
We don’t carry samples of every product item we stock but if there is something specific you would like to try then please contact us via email or telephone and we will endeavour to help.
Can I buy any of your products at wholesale prices?
Unfortunately not. Amarya Ltd is retailer and we ourselves only buy from each individual distributor or from the brand owners direct.
This is the first time I’ve bought from you online. How do I know everything’s safe and all my details are secure?
Please click on our About Us page here or from our homepage where all things technical are explained.